Return & Refund Policy

At NORTHCOUNTRYBEDDING, operated by North Country Bedding, customer satisfaction is important to us. If you are not satisfied with your mattress purchase, you may request a return in accordance with the terms outlined below.

This Return & Refund Policy applies only to products purchased directly from our official website:

northcountrybedding.com

Products purchased through third-party retailers, marketplaces, or other sales channels are subject to the return policies of those sellers.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The mattress must be in its original condition, clean, and free from stains, excessive wear, or damage caused by improper use.
The product must include its original packaging and any included components where reasonably possible.
The mattress must not show signs of misuse, unauthorized modification, or accidental damage.
A return authorization must be obtained from our customer support team before sending any item back.
Customers must provide proof of purchase or a valid order number.

Due to the size and packaging requirements of mattresses, customers should contact our support team for specific return instructions before arranging shipment.

Mattresses delivered in compressed or rolled packaging may not be suitable for repackaging in their original compressed form. Customers should not attempt to recompress a mattress without appropriate instructions.

Returns sent without prior approval may not be accepted or may experience processing delays.

How to Request a Return

To initiate a return request, please contact our customer support team and provide the following information:

Order number
Product name and mattress size
Reason for the return request
Photos of the product if the return involves damage, defects, or incorrect items received

Customer Support Contact:

Email:
support@northcountrybedding.com

Phone:
+1 (518) 534-8444

Business Hours:
Monday–Friday, 9:00 AM–6:00 PM EST

If your return request is approved, we will provide return instructions, including the applicable return address and shipping arrangements.

Returned products should be shipped within 15 days after return approval, unless alternative arrangements have been agreed upon.

Please do not send returned mattresses to our business contact address without receiving return instructions from our customer support team.

Refund Policy

Once the returned mattress has been received and inspected, eligible refunds will typically be processed within 3–5 business days.

NORTHCOUNTRYBEDDING currently accepts payments exclusively through PayPal. Approved refunds will be issued through the original PayPal transaction whenever possible.

Customers typically receive the refunded amount within 5–10 business days after the refund has been processed, depending on PayPal processing times and the customer's financial institution.

A confirmation email will be sent once the refund has been successfully initiated.

If a refund has been approved but has not appeared within the expected timeframe, please contact our customer support team for assistance.

Return Shipping Costs

Returns Due to Product Defects or Shipping Issues

If a return is approved due to:

Product defects
Damage during shipping
Incorrect mattresses or products received

NORTHCOUNTRYBEDDING may cover reasonable return shipping costs or provide appropriate return shipping arrangements.

Customers should contact our support team before returning damaged, defective, or incorrect items so that the issue can be reviewed and suitable return instructions can be provided.

Returns for Non-Quality Related Reasons

For returns requested due to personal preference, incorrect mattress size selection, or other non-quality-related reasons:

Customers are responsible for return shipping costs.
Original shipping charges, if applicable, are non-refundable, except where required by law.
Return shipping arrangements must follow the instructions provided by our customer support team.

Mattresses may require special packaging or shipping arrangements due to their dimensions and weight.

We recommend contacting our support team before arranging a return shipment.

Non-Returnable Items and Situations

Returns may not be accepted in the following situations, except where otherwise required by applicable law:

Mattresses showing excessive wear, stains, misuse, or accidental damage.
Products that have been modified or repaired without authorization.
Mattresses damaged due to improper handling, storage, or failure to follow product care instructions.
Products with missing components that materially affect their condition or completeness.
Return requests submitted after the 30-day return period.
Products returned without authorization or in a condition that does not meet the applicable return requirements.

If you receive a mattress that is damaged, defective, or different from the product ordered, please contact our customer support team with your order details and supporting photographs.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

Incorrect Shipping Information or Delivery Refusal

If an order cannot be delivered due to:

Incorrect or incomplete shipping information provided by the customer
Refusal to accept delivery
Failure to collect the package
Inability to contact the recipient for necessary delivery arrangements

additional shipping charges may apply if re-shipment is requested.

If a package is returned because of an incorrect address or delivery refusal, any applicable refund will be handled according to the circumstances of the return and applicable law.

Customers are encouraged to verify their shipping information before completing a purchase.